Privacy Policy

1. Overview

Shadow Development LLC ("Shadow Development," "we," "our," or "us") respects your privacy and is committed to protecting information collected through this website and related digital services.

This Privacy Policy explains what information may be collected, how it may be used, and the circumstances under which it may be stored, processed, or disclosed.

2. Information We May Collect

Depending on how you interact with our services, we may collect information such as:

• Name or contact information you voluntarily provide
• Email address, telephone number, preferred contact method, and service location information submitted through forms
• Service-request details, device information, project requirements, and customer-provided photos or documents
• General usage analytics and website interaction data
• Technical information such as browser, device type, IP address, and operating system
• Security and infrastructure logs for operational protection

3. How Information Is Used

Information may be used for purposes including:

• Responding to inquiries or contact requests
• Reviewing service eligibility, preparing estimates, scheduling work, and maintaining service or build records
• Sending transactional confirmations and updates about a request
• Improving website performance and user experience
• Monitoring operational health and infrastructure security
• Preventing abuse, fraud, unauthorized access, or malicious activity
• Supporting future products, services, or platform operations

4. File Uploads

Quote forms may allow optional images or PDF documents. Do not upload passwords, financial records, government identification, medical records, private encryption keys, or unrelated sensitive information.

Uploaded files are used to evaluate the request and may be transmitted through our email and infrastructure providers. Files may be removed when they are no longer reasonably needed for the request, business records, security, or legal obligations.

5. Infrastructure & Third-Party Services

Our services may rely on third-party infrastructure, hosting, networking, analytics, communications, or operational service providers.

These providers may process technical or operational information necessary to deliver website functionality, security protections, or communications.

6. Cookies & Tracking Technologies

This website may use cookies, session technologies, analytics tooling, or similar mechanisms to improve functionality, performance, and security.

Future services may introduce additional tracking or authentication-related technologies where appropriate.

7. Data Retention

Quote requests, correspondence, estimates, invoices, service history, and build records may be retained as reasonably necessary to provide support, document work, meet accounting or legal obligations, and maintain accurate system history.

Retention periods may vary depending on the nature of the information and applicable requirements.

8. Data Security

We implement reasonable administrative, technical, and operational safeguards intended to protect information.

However, no internet-based service or storage method can be guaranteed as completely secure.

9. Information Sharing

We do not sell personal information.

Information may be disclosed where reasonably necessary to:

• Operate or secure our systems
• Work with trusted infrastructure or service providers
• Comply with legal obligations
• Protect company rights, systems, users, or operations

10. Your Choices

You may contact us to request correction or deletion of information you submitted, subject to records we must retain for legitimate business, security, accounting, warranty, dispute, or legal purposes.

You may opt out of non-transactional communications. Messages required to respond to or administer an active request are transactional.

11. Policy Updates

This Privacy Policy may be updated periodically without prior notice to reflect operational, technical, legal, or business changes.

12. Contact

Questions regarding this Privacy Policy may be directed to [email protected] or through our official contact channels.